IN-STORE PICKUP & SHIP-TO-STORE
“In-Store Pickup” is for items that are shipped to and picked up at your local participating Thruster Bike dealer.
After entering your shipping address in the check-out process, you will be presented with “In-Store Pickup” and “Assembled & Delivered” options. If you select “In-Store Pickup”, you will be presented with nearby participating Thruster Bike dealer shipping location options.
They will be broken out into two sections:
- Inventory Available
- Ship to Store
Dealers listed in the “Inventory Available” section currently have your selected item in-stock, and it can be reserved for in-store pickup. One of these dealers may be your optimal choice for “In-Store Pickup” because the item can be picked up within a few days.
Dealers listed in the “Ship to Store” section do not currently have your selected item in-stock, but they can restock that item within 7 business days, and have it ready for pickup.One of these dealers may be your optimal choice for “In-Store Pickup” because they are a short distance from your location.
No, you will not need to pay for assembly. When you get your bike delivered to your selected dealer, it will be assembled by a professional bike mechanic.
Please note: The dealer may need an additional 2-3 business days to build up the bike. Be sure to call the dealer to confirm when your bike will be ready for pick-up.
For “In-Store Pickup” orders with inventory currently available, you should be able to pick up your item(s) within 24 hours, during store hours. Be sure to call the local participating Thruster Bike dealer in advance if the item requires assembly.
If the items are not currently available in-store, they will be shipped to the local participating Thruster Bike dealer within 5-7 business days. Be sure to call the local participating Thruster Bike dealer to confirm when your bike will be ready for pick-up.
No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items.
Bring the “Ready for Pick Up” email, which includes the in-store pick-up verification code, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.
If “Ship To Store” is selected, these products will automatically split into a separate order and shipped to your shipping address entered during the check out process.
They will not be shipped to the dealer with your Thruster bike.
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). Thruster Bikes and the dealers in our network never store any credit card information.
Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.
We accept all major credit and debit cards. We also accept PayPal.
Your credit card will be charged upon online order placement.
You will receive a confirmation email letting you know that your order was received.
No, there is no maximum or minimum quantity of items purchased, or purchase amount required.
RETURNS & EXCHANGES
Returns and Exchanges:
When you purchase a bicycle online from Thruster it comes with the assurance that you are receiving a quality product. If you are not satisfied with your purchase you may exchange or return your item within 30 Days of your purchase. Returned items are subject to a 10% restocking fee and return shipping fees. If it’s determined that we are at fault no restocking or return shipping fee will be deducted.Returned items must be in unused condition and show no sign of wear.
Returned items must also be in the original packaging.
Returns and exchanges are accepted only on items purchased directly through www.thruster.bike. Please reference your receipt/proof of purchase when contacting us.
Please do not return your bicycle to us without obtaining a return authorization.
For refunds or exchanges please contact us at:
If you have purchased your bike directly through an authorized seller please process your return or exchange directly through that retailer.
Refunds are processed promptly and will be credited to the original form of payment minus any restocking fee. Please check with your credit/debit card provider for actual processing times.
HAVE MORE QUESTIONS?
If your questions still have not been answered, please call our customer service line at 973-434-8181, email us:CONTACT US