IN-STORE PICKUP & SHIP-TO-STORE
“In-Store Pickup” is for items that are shipped to and picked up at your local participating Thruster Bike dealer.
After entering your shipping address in the check-out process, you will be presented with “In-Store Pickup” and “Assembled & Delivered” options. If you select “In-Store Pickup”, you will be presented with nearby participating Thruster Bike dealer shipping location options.
They will be broken out into two sections:
- Inventory Available
- Ship to Store
Dealers listed in the “Inventory Available” section currently have your selected item in-stock, and it can be reserved for in-store pickup. One of these dealers may be your optimal choice for “In-Store Pickup” because the item can be picked up within a few days.
Dealers listed in the “Ship to Store” section do not currently have your selected item in-stock, but they can restock that item within 7 business days, and have it ready for pickup.One of these dealers may be your optimal choice for “In-Store Pickup” because they are a short distance from your location.
No, you will not need to pay for assembly. When you get your bike delivered to your selected dealer, it will be assembled by a professional bike mechanic.
Please note: The dealer may need an additional 2-3 business days to build up the bike. Be sure to call the dealer to confirm when your bike will be ready for pick-up.
For “In-Store Pickup” orders with inventory currently available, you should be able to pick up your item(s) within 24 hours, during store hours. Be sure to call the local participating Thruster Bike dealer in advance if the item requires assembly.
If the items are not currently available in-store, they will be shipped to the local participating Thruster Bike dealer within 5-7 business days. Be sure to call the local participating Thruster Bike dealer to confirm when your bike will be ready for pick-up.
No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items.
Bring the “Ready for Pick Up” email, which includes the in-store pick-up verification code, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.
If “Ship To Store” is selected, these products will automatically split into a separate order and shipped to your shipping address entered during the check out process.
They will not be shipped to the dealer with your Thruster bike.
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). Thruster Bikes and the dealers in our network never store any credit card information.
Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.
We accept all major credit and debit cards. We also accept PayPal.
Your credit card will be charged upon online order placement.
You will receive a confirmation email letting you know that your order was received.
No, there is no maximum or minimum quantity of items purchased, or purchase amount required.
RETURNS & EXCHANGES
Our online merchandise is reviewed on a case-by-case basis. If you believe you have received a defective item, please send a picture of the issue with a description and your original order number to email@example.com.
Once received, we will contact you to confirm if the item is covered under the Thruster warranty. Returns will receive a refund of the total amount of the purchase. Exchanges will be honored. If you have any questions, please contact us at firstname.lastname@example.org or 973-434-8181. If you are asked to return the item, you will be sent a return shipping label via email and please follow the following steps:
- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.
- Pack your return securely in the original package if possible, and include your completed invoice.
- Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.
- Take the package to your nearest FedEx drop off location.
- Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase.
HAVE MORE QUSTIONS?
If your questions still have not been answered, please call our customer service line at 973-434-8181, email us:CONTACT US