RETURNS & EXCHANGES

Our online merchandise is reviewed on a case-by-case basis. If you believe you have received a defective item, please send a picture of the issue with a description and your original order number to service@kent.bike.

Once received, we will contact you to confirm if the item is covered under the Thruster warranty. Returns will receive a refund of the total amount of the purchase. Exchanges will be honored. If you have any questions, please contact us at service@kent.bike or 973-434-8181. If you are asked to return the item, you will be sent a return shipping label via email and please follow the following steps:

- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.

- Pack your return securely in the original package if possible, and include your completed invoice.

- Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.

- Take the package to your nearest FedEx drop off location.

- Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase.

HAVE MORE QUeSTIONS?

If your questions still have not been answered, please call our customer service line at 973-434-8181, email us:

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