RETURNS & EXCHANGES
Our online merchandise is reviewed on a case-by-case basis. If you believe you have received a defective item, please send a picture of the issue with a description and your original order number to email@example.com.
Once received, we will contact you to confirm if the item is covered under the Thruster warranty. Returns will receive a refund of the total amount of the purchase. Exchanges will be honored. If you have any questions, please contact us at firstname.lastname@example.org or 973-434-8181. If you are asked to return the item, you will be sent a return shipping label via email and please follow the following steps:
- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.
- Pack your return securely in the original package if possible, and include your completed invoice.
- Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.
- Take the package to your nearest FedEx drop off location.
- Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase.